FAQ

We are pleased to offer shipping across Canada. If you have any questions or concerns about your shipment, feel free to contact our customer support team, and we will be happy to assist you.

Orders are typically processed within 1-2 business days. Please note that processing times may vary during peak seasons or due to unforeseen circumstances.

We currently deliver through Trexity and Canada Post. Shipping times and rates depend on the selected method and the delivery address.

Shipping fees are calculated at checkout based on the weight, size of the order, and destination. Free shipping may be available on certain orders or promotions.

Estimated delivery times vary depending on the shipping method and destination. We are based in Ottawa, Ontario. Local deliveries may be within 1-3 business days.  Outside of province may take 3-7 days.

Once your order has been shipped, you will receive a tracking number to monitor its progress.

We currently ship to addresses within Canada only. At this time, we do not offer international shipping.

Please ensure that your shipping address is correct at the time of purchase. We are not responsible for delays or undelivered items due to incorrect address information.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Should you order the incorrect product, experience a reaction or are generally unsatisfied with a product, you may return this item strictly within the first 30 days of receipt and if the product is more than half full. Return shipping is to be paid by the customer unless an allergic reaction is evident (pictures will be requested).

If you received a FREE product or gift with your purchase, it must be included with your return in order to be refunded on the original form of payment.

Once the item has been received, we will then refund you for the return. If you have received a defective or damaged product, please contact us to inquire about how to proceed.

To start a return, you can contact us at hello@tecare.ca. Please note that returns will need to be sent to the following address: 959 Markwick Cres. Ottawa. Ontario. Canada. K4A 4J2 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@tecare.ca. 

You can always contact us for any return questions.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.